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Securus Mobile
Securus Mobile
The Securus Mobile app now requires iOS 15 or higher. Please update to the latest version.
The app provides the following features to easily setup and manage our incarcerated connection services:
• Create a Securus Online account (required for app and website access)
• Change password and 4 digit PIN
• Setup security questions for easy password reset
Video Connect®
• Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.
• Access and view your upcoming scheduled video sessions
• Sync details of upcoming video sessions with your calendar
• Receive notifications for upcoming video sessions
• Manage photos for identification, view transaction history and manage credit/debit cards
• Test Wi-Fi/cellular connection to determine quality of Video Connect
*For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect
Prepaid Calling Account Management for You
AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can:
• Enroll and add funds to AdvanceConnect account to always be ready for a call
• See available funds
• Add or change phone numbers that can receive calls
• View call details and transaction summary
• View the last call attempt to a number
• Block or unblock calls
• Enroll in AutoPay or TextPay
• Update or change credit/debit card information
Securus Debit – deposit funds to this account for your contact to use for:
• Purchase music, games and movies for their tablet
• Purchase stamps to send eMessages and eCards
Feature availability varies by facility
Messaging Services
eMessaging™
• Sign up, purchase ‘stamps’
• Send and receive messages
• Send and receive eCards – digital greeting cards to encourage and uplift
• Attach photos to messages
• Snap n’ Send™ – Snap a selfie or choose from your gallery to send a photo to your contact
• Multiple attachments – attach up to 5 eCards and photos to your message
• Transfer stamps to your contact or prepay for them to reply
• Send a 30 second VideoGram
Feature availability varies by facility
Securus Text Connect – allows real-time two-way short message communication between you and an incarcerated individual using the Securus app.
• You purchase a package of ‘Connects’ at an incarcerated’s facility and begin sending text messages through the Securus app
• The incarcerated can reply using your Connects and you will receive an app notification of incoming texts
• You can setup an automatic re-purchase of your Connects package when your balance gets low (called Recharge)
• Connects are purchased on a per-facility basis and can be used to text only incarcerated individuals located at that facility
• Digital greeting cards, called ‘eCards’, can be sent to an incarcerated individual with a text message
• Low balance alerts via email can be setup by you to always have funds to continue text messaging
Securus Mobile
Package ID
net.securustech.videoclient
Version
4.4.5
Developer
SECURUS TECHNOLOGIES LLC
Category
Social Networking
Store Rank
45
App Store Link
View in App StoreDeveloper Privacy Policy
Privacy PolicyObservations Summary:
Privacy Declarations Observations
DISCREPANCY DETECTEDA discrepancy in the declarations was observed, indicating there are conflicts or omissions in the app or component declarations.
Observed During Analysis
- Missing iOS Privacy Manifest
- Missing Accessed API Types Declaration
- + 2 more
- See Your App’s Risk Profile
Why Privacy Declarations Matter
Declarations matter because they provide transparency on how apps collect and use sensitive data. iOS requires Privacy Manifest declarations, while Android requires Data Safety disclosures and manifest permissions.
Sensitive Data Collection and Sharing Observations
SENSITIVE INFO FOUNDThis app collects, stores, or shares information that is often designated as sensitive and private.
Observed During Analysis
- Email Address
- Identifier for Vendor (IDFV)
- See Your App’s Risk Profile
Why Data Collection and Sharing Matters
If not managed properly private data can expose enterprises, customers, employees and partners to breach and compliance violations.
AI Observations
DETECTEDThis app uses artificial intelligence and may introduce risks including loss of IP, privacy concerns, or other unintended consequences.
Observed During Analysis
- OpenCV (Open Source Computer Vision Library)
- See Your App’s Risk Profile
Why AI Matters
AI features can process sensitive data in unexpected ways, potentially exposing proprietary information or creating liability.
Network Connections Observations
DETECTEDNetwork analysis has detected communication with external servers and data transfer patterns.
Observed During Analysis
Connected Hostname:
- google.com
- stopllc.com
Server Locations:
- Carrollton, Texas, US
- Mountain View, California, US
- See Your App’s Risk Profile
Why Network Connections Matter
Uncontrolled communication with external servers by an employee-used app could expose sensitive business data to unauthorized third parties. This unauthorized access can lead to data breaches, regulatory non-compliance, and damage to your business's reputation and financial standing.
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