Erik Szpyra is a Technical Account Manager and has been with the company since 2017.
How do we help customers?
I’m that first resource. I’m your one-stop-shop. You come to me, I’m going to make sure that I have all of the resources of some of the best minds in the mobile industry space. They’re behind me. I can go to any of them and I can say, “Hey, this is the question that my customer has,” and I can get that answer turned around for you. I’ll get you squared away.
Why do you love your job?
At the end of the day, I get to help people. I’m not a doctor. I didn’t go to medical school. I have a gift for technology, so my ability to make sure that you get to go home to your kids at a reasonable hour — that’s dependent on you coming to me with a question and I answer it for you quickly. I’m not going to let you linger on for days without an answer, because you have work that you have to get done. I know every security analyst is overloaded with work right now. The ratio is something along the lines of several hundred developers to one security professional — that’s a lot of code you have to go through. Let me make it easier for you.
How is NowSecure changing the paradigm?
Here at NowSecure, we’re actually changing the paradigm. We’re going to change it from a reactive model to a proactive model. We want to make sure that you don’t have a breach. We’re here to make sure you don’t ever have to apologize to your customers.
What does customer success mean at NowSecure?
We’re an organization, we value success, and we’re here to make sure that everybody, including our people, are successful, but it’s customers first. And that’s another thing, at NowSecure we genuinely care about our customers’ success, and we always are striving to make sure that anything that we can do to help the customer be successful. That’s what we want to do. We want to make sure you have the best experience you can possibly have with a mobile security solution. I don’t do Windows.
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