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LogMeIn Rescue Customer
LogMeIn Rescue Customer
*ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT TECHNICIAN YOU TRUST*
The LogMeIn Rescue Customer allows support technicians to troubleshoot a problem you are having on your Android device. To use this application you must be receiving support from a technician who is using LogMeIn Rescue and will provide you a pin code to start the session.
Technicians have the ability to chat, transfer files, view system diagnostic information, pull and push APN configurations (Android 2.3), push and pull WiFi configuration, and more. Remote control is available on the latest devices from Samsung, HTC, Motorola, Huawei, Sony, Vertu, Kazam and more.
How to use:
1) Install the application
2) Launch the application from your Applications folder
3) Enter the six digit pin code given to you by your support technician
4) Allow your trusted support technician to connect to your device
This app uses the Device Administrator permission.
LogMeIn Rescue Customer uses accessibility service in order to provide full remote control of this device during a Rescue session. LogMeIn Rescue does not track or control any action or behaviour through this service outside of a Rescue session.
LogMeIn Rescue Customer
Package ID
com.logmein.rescuemobile
Version
8300012
Developer
GoTo Group, Inc.
Category
Business
Store Rank
53
App Store Link
View in Google PlayDeveloper Privacy Policy
Privacy PolicyObservations Summary:
Network Connections Observations
DETECTEDNetwork analysis has detected communication with external servers and data transfer patterns.
Observed During Analysis
Connected Hostname:
- amazon.com
- google.com
Server Locations:
- Dallas, Texas, US
- Mountain View, California, US
- + 1 more
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Why Network Connections Matter
Uncontrolled communication with external servers by an employee-used app could expose sensitive business data to unauthorized third parties. This unauthorized access can lead to data breaches, regulatory non-compliance, and damage to your business's reputation and financial standing.
Privacy Declarations Observations
NOT DETECTEDThis test did not detect a discrepancy, indicating all required declarations are disclosed.
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Why Privacy Declarations Matter
Declarations matter because they provide transparency on how apps collect and use sensitive data. iOS requires Privacy Manifest declarations, while Android requires Data Safety disclosures and manifest permissions.
Sensitive Data Collection and Sharing Observations
NONE DETECTEDNone detected. Further analysis recommended.
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Why Data Collection and Sharing Matters
If not managed properly private data can expose enterprises, customers, employees and partners to breach and compliance violations.
AI Observations
NONE DETECTEDNone detected. Further analysis recommended.
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Why AI Matters
AI features can process sensitive data in unexpected ways, potentially exposing proprietary information or creating liability.
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